Click and download a Return Form for a Consumer
Click and download a Return Form for a Trader in Rights of Consumer
We are happy to refund or exchange any product returned within 100 days of purchase (excluding delivery charges), as long as it is returned in its original state, unused and in original packaging.
All items can be returned direct to us at:
Puppi Sp. z o. o.
ul. 11-go Listopada 56
05-070 Sulejówek
Poland
Please note: Failure to mark the parcel as “returned goods” may cause it to be held up at customs and possibly lead to a delay in your refund being processed.
We will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of a delivery method other than the cheapest ordinary delivery method offered by us).
COMPLAINTS
If you want to make a complainment please contact us before you send an item. The address for sending products to repair is different. After contacting us (via e-mail or the contact form) we will send you detailed instructions of the following steps.
If you purchased the product in one of our resellers shop - contact them directly.
Click and download a Complaint Form for a Consumer
Click and download a Complaint Form for a Trader in Rights of Consumer
If you have any questions or concerns, please contact us via our contact form.